HouseDraw.uk Privacy Policy

1. Introduction

HouseDraw.uk respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how HouseDraw.uk collects, uses, stores and protects personal information when you visit our website, enter one of our promotions, purchase an entry or related product, use our services, contact us, or otherwise interact with HouseDraw.uk. We will only collect and use personal information where we have a lawful basis to do so and will seek to ensure that information is handled fairly, transparently and securely. This Privacy Policy should be read together with the applicable HouseDraw.uk Terms and Conditions and any specific privacy information provided at the point where personal information is collected.

2. Who we are

The organisation responsible for your personal information is:

For the purposes of applicable UK data-protection legislation, we are the data controller for personal information processed by us, unless we expressly state otherwise.

3. Information we collect

Depending on how you interact with HouseDraw.uk, we may collect the following types of information:

3.1 Personal and contact information

• full name;
• postal address;
• email address;
• telephone or mobile number;
• date of birth or age information where necessary to establish eligibility;
• valid government issued identification;
• other information required to verify eligibility; and
• information you provide when contacting us.

3.2 Entry and participation information

If you participate in a HouseDraw.uk promotion, we may collect:

• entry numbers or reference numbers;
• ticket or prepaid-card information;
• competition or quiz answers;
• free-entry submissions;
• entry dates and times;
• promotion selected;
• eligibility information;
• records relating to your participation; and
• information necessary to administer a draw and award a prize.

3.3 Payment information

Where you make a payment, payment information may be processed by our payment service provider. HouseDraw.uk may receive information such as a transaction reference, payment status, amount, date and limited payment details. We do not store your payment-card number or security code.

3.4 Technical information

When you use our website, certain technical information may be collected automatically, including:

• IP address;
• browser type and version;
• operating system;
• device information;
• pages visited;
• date and time of visits;
• referring website;
• website interaction information; and
• technical and security logs.

3.5 Communications

We may retain records of correspondence and communications between you and HouseDraw.uk, including emails, customer-service enquiries and complaints.

4. How we use personal information

We may use personal information for the following purposes:

• to administer HouseDraw.uk promotions;
• to process entries and payments;
• to administer free-entry routes;
• to verify eligibility;
• to administer competitions, draws and prize awards;
• to contact entrants and winners;
• to deliver or arrange delivery of prizes;
• to respond to enquiries and complaints;
• to maintain records of transactions and participation;
• to detect and prevent fraud, abuse and attempts to manipulate promotions;
• to maintain the security of our website and systems;
• to improve our website and services;
• to comply with legal and regulatory obligations;
• to establish, exercise or defend legal claims; and
• where permitted, to send marketing communications in accordance with applicable law.

5. Lawful bases for processing

Depending on the circumstances, HouseDraw.uk may rely on one or more of the following lawful bases for processing personal information:

Lawful basis	Examples
Contract	Processing necessary to provide services, process an order or administer an entry or participation agreement.
Legal obligation	Processing required to comply with applicable law, regulatory requirements, accounting obligations or legal requests.
Legitimate interests	Website security, fraud prevention, administration, service improvement, record keeping and protecting HouseDraw.uk's legal and business interests, where those interests are not overridden by your rights.
Consent	Where we ask you to give consent, for example for certain marketing activities or non-essential cookies where consent is required.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Marketing

We may wish to send information about HouseDraw.uk promotions, competitions, products, services or other offers. Where applicable law requires consent for electronic marketing, we will obtain the required consent before sending such communications. You can unsubscribe from marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us. We will not make receiving marketing communications a condition of entering a promotion unless this is expressly permitted by law and clearly explained to you.

7. Who we share information with

We may share personal information with third parties where reasonably necessary for the purposes described in this Privacy Policy.

These may include:

• payment service providers;
• website and hosting providers;
• IT and security providers;
• email and communications providers;
• prize fulfilment and delivery providers;
• professional advisers;
• accountants and auditors;
• fraud-prevention providers;
• regulators and public authorities;
• law-enforcement agencies where legally required or permitted;
• legal advisers;
• alternative dispute-resolution providers where applicable; and
• other service providers necessary to operate HouseDraw.uk.

We will only share information where there is an appropriate legal basis for doing so.

8. Payment providers

Payments made through HouseDraw.uk may be processed by an external payment service provider. Payment providers may collect and process payment information in accordance with their own privacy policies and terms. HouseDraw.uk does not have access to your payment-card details. The payment provider used for a particular transaction will be identified where appropriate during the payment process.

9. Winners and prize publicity

Where a person wins a HouseDraw.uk prize, we may be required or permitted to publish certain information about the winner for transparency and promotional purposes. Where publication is required by applicable rules or law, the information published may include the winner's name (unless otherwise requested) and, where appropriate, general location information such as county or region. We will not publish unnecessary personal information such as a full residential address, telephone number or email address. Where the law permits a winner to request that their personal information is not published, we will consider such requests in accordance with the applicable legal and regulatory requirements.

10. Fraud, security and prevention of abuse

HouseDraw.uk may process personal information to identify and prevent:

• fraudulent transactions;
• multiple or duplicate accounts;
• attempts to manipulate entries;
• misuse of promotional systems;
• false or misleading information;
• unauthorised access;
• payment abuse; and
• other activities that may compromise the integrity or security of a promotion.

Where necessary, we may use technical and other information to investigate suspicious activity.

11. Cookies and similar technologies

HouseDraw.uk may use cookies and similar technologies to operate the website, remember preferences, maintain security, understand website usage and, where permitted, provide analytics or marketing functionality.

Cookies may be:

• Strictly necessary cookies required for the website or requested service to function;
• Preference cookies used to remember choices;
• Analytics cookies used to understand how visitors use the website; and
• Marketing or advertising technologies used where applicable and where the necessary permissions have been obtained.

Where consent is required for non-essential cookies or similar technologies, we will ask for consent before using them. You can manage cookies through our cookie-consent mechanism and through your browser settings. Further information about the cookies actually used by HouseDraw.uk should be provided in the HouseDraw.uk Cookie Policy.

12. International transfers

Some of our service providers may process personal information outside the United Kingdom. Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data-protection law. These safeguards may include an adequacy decision, appropriate contractual safeguards or another lawful transfer mechanism.

13. How long we keep information

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to comply with legal, accounting, regulatory or reporting requirements and to establish, exercise or defend legal claims. The exact retention period may depend on the type of information and the reason it was collected.

Information	Typical retention approach
Promotion and entry records	Retained for an appropriate period after the relevant promotion, having regard to legal, regulatory, accounting and dispute-resolution requirements.
Payment and transaction records	Retained for the period required for accounting, tax, legal and financial-record requirements.
Customer correspondence	Retained for as long as reasonably necessary to deal with the enquiry, complaint or related legal requirements.
Marketing preferences	Retained as necessary to record and respect your marketing choices.
Technical and security logs	Retained for a period appropriate to security, fraud prevention and operational requirements.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

14. Security

We take reasonable technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access. Security measures may include access controls, secure communications, authentication, monitoring, backups and other appropriate technical safeguards. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

15. Your data-protection rights

Depending on the circumstances, you may have rights under applicable data-protection law, including:

• the right to be informed about how your information is used;
• the right to access personal information we hold about you;
• the right to request correction of inaccurate information;
• the right to request deletion of information in certain circumstances;
• the right to request restriction of processing in certain circumstances;
• the right to object to certain processing;
• the right to data portability in certain circumstances; and
• the right to withdraw consent where processing is based on consent.

These rights are subject to certain legal conditions and exemptions and therefore may not apply in every situation.

16. How to exercise your rights

If you wish to exercise a data-protection right, please contact us using the details below.

We may need to verify your identity before responding to a request. We will normally respond to valid requests within the period required by applicable data-protection law.

17. Complaints about privacy

If you have a concern about how HouseDraw.uk uses your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

You also have the right to complain to the UK's data-protection regulator:

The ICO provides information about data-protection rights and how to make a complaint.

18. Children's privacy

HouseDraw.uk promotions may have age and eligibility restrictions. We do not knowingly collect personal information from children where such collection is not permitted or appropriate. Where a promotion has a minimum age requirement, we may collect information necessary to verify that an entrant satisfies the applicable age requirement. If you believe that a child has provided personal information to us in circumstances where this was not appropriate, please contact us so that we can investigate.

19. Links to other websites

Our website may contain links to websites or services operated by third parties. Those websites have their own privacy policies and terms. HouseDraw.uk is not responsible for the privacy practices of third-party websites. You should review the privacy policy of any third-party website before providing personal information.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or the way we process personal information. The latest version will be published on this page together with the date on which it was last updated. Where required, we will provide additional information or notify affected individuals about significant changes before introducing new uses of personal information.

21. Contact us